All customer facing personnel need to be trained and developed to maintain a high quality of personal service. Training should begin as soon as the individual starts working for an organization during an induction which exposes the new employee to the organisations culture for the first time, as well as briefing them on day-to-day policies and procedures. In practice most training is either on-the-job or 'off-the-job. On-the-job training involves training whilst the job is being performed e.g. training of bar staff Off-the-job training sees learning taking place at a college, training centre or conference facility.